By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

By gaining a deep understanding of who the agency is, and what they are trying to achieve both strategically and operationally, Advocates can align Motorola Solutions Software to the agency's outcomes. Onboarding Advocates grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow through. They will build rel

Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Conducting BPR, System Provisioning, UI Customization, Training MSI Premier One CAD and Mobile, and Go Live Support. Works directly with client to mana

Lead and execute long term agreements through formal RFx methodologies. Analyze spend data and industry dynamics to identify, prioritize, and launch sourcing initiatives. Identify value/ savings opportunities, processes, and best practices. Establish positive relationships across the business units to ensure active and early participation in supplier related matters. Lead

Manage multiple data migrations through completion Update customers and management on progress of data migrations. Work with engineering to resolve any issues in the data migration process. Discuss and document network infrastructure for wired and wireless communications within the customer's environment Must have working knowledge of both Windows and Linux environments.

Include Presenting and demonstrating the value of Ava's software defined security platform to partner principals and business leaders Effectively disseminate product knowledge by providing thorough training to sales teams, manufacturing representatives, channel partners, and end users. Articulate the technology and demonstrate differentiated value propositions to both busi

Night Shift Wednesday Saturday, 6 00 AM to 4 30 PM (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utili

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

Note This is a remote position (US) and the candidates can reside in EST or CST. Overview The Deployment System Architect (DSA) is responsible for the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. They are responsible for all phases of Post Sale system delivery from project turn over to customer acceptance. The DSA is

The Technical Support Engineer reports to the Support Manager and will be focused on supporting internal and external stakeholders such as; the frontline support team, Sales, Product and Engineering as well as our partners and customers of the Video Security and Access Control product portfolio. This is a multi faceted role and the ideal candidate will be one of the most