Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

Our Mission ...Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision ...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human centric solutio

Site Name USA Illinois Springfield, USA Illinois Peoria, USA Iowa Des Moines , USA Minnesota Twin Cities, USA Wisconsin Marshfield Posted Date May 10 2024 For more than 140 years, GSK has pioneered novel research methods and technologies to help protect people from infectious diseases. Our vaccines portfolio of more than 20 marketed vaccines is the broadest in the industr

Our Mission ...Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision ...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human centric solutio

Responsible for ensuring customer satisfaction by overseeing the distribution and management of the daily technician workload. Works with field and central office operations managers to maximize efficiencies for field and central office technician teams to increase overall productivity. Collaborate cross functionally with our Network Operations Center, Engineering, Constr